Return Policy

 

 

 Return & Refund Policy – Emillion LLC

 

This Return & Refund Policy applies to all online purchases made through the Emillion LLC webshop.

1. Scope of this policy

This policy applies only to products that are legally permitted to be sold online, such as:

  • Vape accessories (chargers, cases, tools, non-hygienic parts)

  • Merchandise

  • Non-regulated products

 

2. Right of withdrawal 

If you are a consumer in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, provided that:

  • The product is unused

  • The product is in original condition

  • Original packaging is intact

To exercise your right of withdrawal, you must notify Emillion LLC in writing within 14 days.

3. Hygiene and sealed products

For health and hygiene reasons, the right of withdrawal does not apply to products that:

  • Are sealed and

  • Have been unsealed after delivery

This includes (but is not limited to):

  • Mouthpieces / drip tips

  • Personal-use accessories

  • Any product that comes into direct contact with the mouth or skin

This is in accordance with Article 16(e) of EU Directive 2011/83/EU and Dutch Civil Code Article 6:230p BW.

4. Defective or incorrect items

If you receive a product that is:

  • Defective

  • Damaged on arrival

  • Incorrectly delivered

Please contact us within 48 hours of delivery. After verification, we will offer:

  • Replacement, or

  • Repair, or

  • Refund (if replacement or repair is not possible)

This is in line with statutory warranty and conformity requirements.

5. Return procedure

To request a return, please contact:

Emillion LLC
Email: info@vapelife.shop
Order number required

Returns without prior approval may be refused.

6. Return shipping costs

  • Return shipping costs are the responsibility of the customer, unless the return is due to a defect or our error.

  • We recommend using a trackable shipping method.

7. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 14 days

  • Refunds will be made using the original payment method

8. Exclusions

We reserve the right to refuse returns for products that:

  • Show signs of use

  • Are damaged by improper handling

  • Are incomplete

  • Are not in resalable condition